Today, large enterprise merchants struggle with managing employee access to PayPal accounts. The problem with managing employee access to PayPal accounts manifests from the following problems that exist with the current solution: multiple PayPal credentials per LE employee, painful onboarding or password management.
Single Sign On (SSO) allows a user to utilize their corporate credentials to log into PayPal Inc. services instead of a PayPal Inc service-specific username and password. It is a common requirement for Large Enterprise merchants who want to securely manage hundreds or thousands of their users' access to multiple third-party services.
I worked with PM, Enterprise team, and Content Designer on this project. It was highly collaborative process through all of the stages. Overall the whole project took me almost 2 weeks. All deadlines were met during this project.
I focused only on mobile and web platforms during this project. I mostly used figma for all my prototypes and mockups.
The primary target audience consists of large enterprise merchants who need to manage employee access to PayPal services. These organizations typically have hundreds or thousands of employees requiring access to PayPal accounts, and they need a secure, efficient way to manage these permissions.
The solution is particularly valuable for IT administrators and security teams who are responsible for maintaining secure access controls while ensuring smooth operations for their employees.
When a user attempts to log in with SSO but their organization hasn't been configured for SSO access, they encounter a clear error message explaining the situation and providing next steps for resolution.
When a user successfully logs in with their corporate credentials, the system creates and stores cookies for future sessions, enabling seamless access to PayPal services without repeated authentication.
When a user attempts to log in with SSO but their individual account hasn't been configured for SSO access, they receive a clear error message with instructions on how to set up their account for SSO authentication.
Enable secure access to PayPal services using existing corporate credentials, eliminating the need for separate PayPal accounts.
Centralized control for managing employee access to PayPal services, ensuring security while maintaining operational efficiency.
Seamless integration with corporate identity systems, providing a consistent and familiar login experience for enterprise users.
Conducted thorough research on enterprise SSO requirements and user pain points. Analyzed existing authentication flows and identified key areas for improvement.
Created detailed wireframes and interactive prototypes to visualize the SSO flow. Focused on creating a seamless experience for both IT administrators and end users.
Conducted user testing sessions with IT administrators and enterprise users. Gathered feedback and iterated on the design to improve usability and address edge cases.
Collaborated with the development team to implement the final design. Ensured all security requirements were met while maintaining a user-friendly experience.
When a user attempts to log in with SSO but their organization hasn't been configured for SSO access, they encounter a clear error message explaining the situation and providing next steps for resolution.
When a user successfully logs in with their corporate credentials, the system creates and stores cookies for future sessions, enabling seamless access to PayPal services without repeated authentication.
When a user attempts to log in with SSO but their individual account hasn't been configured for SSO access, they receive a clear error message with instructions on how to set up their account for SSO authentication.
The problem was successfully resolved by implementing a simplified SSO login process for enterprise users. The solution received overwhelmingly positive feedback from users, demonstrating its effectiveness in addressing the core challenges of enterprise access management.
In future iterations, the SSO login process will be further simplified for users logging in with cookies. The enhancement will eliminate the need for users to input their email address manually. By pre-filling the email address field, users will experience an even faster and more streamlined login process, reducing friction and improving overall user experience.
