GROUCHY

This is a real-time analyzing system of chat system for game developers who wants to avoid toxic behavior of players. Grouchy enables you to automatically detect and react to toxic player behavior. Harassment and other bad behavior drives players away. Grouchy helps by giving you the tools you need to manage and moderate your community.

WEB

Rich landing page that explains what Grauchy is.

Real time player chat and actions.

Player banning.

iPad

Customizable ban message for players.

Main admin chat and event view.

Ban screen.

Ban screen moves up when typing.

iPhone

Filters and Channels

Chats and Events

Banning Screen

Ban Message

PROBLEM

Harassment, trolling, griefing, verbal abuse and other bad behavior drives players away, decreasing sales.

WHAT IS TOXIC BEHAVIOR?

A ton of toxic behavior is about chat and what is said to other players. This includes stuff like racial slurs, calling people names, cussing at people. This can also be directed in no one in particular, but just repeating the same message in chat to annoy anyone who happens to be there. It can be directly aimed at one person and the troll would follow that player wherever they go.

The toxic behavior can also be in game actions such as blocking players paths, stealing people's items, not playing fair, creating a game to then just kick people, causing your own team to lose or creating multiple accounts.

Some of the "game terms" for this are: trolling, stalking, spamming, greefing, and smurfing.

SOLUTION

Grouchy helps by giving game developers the tools they need to analyze, manage, and moderate their online communities. It includes a website for developers where they can view chat history and ban players in real time. As well as, website for players to view and appeal their bans.

FEATURES

New Product Design - UX / UI Design
Platform: Web, Tablet, Mobile
Date: 2017

BRANDING

PERSONAS

USECASES

USERFLOW

RESEARCH

After doing a ton of research on what makes toxic behavior I came up with several principles.

There is a theory that all toxic behavior is caused by toxic players. But it is wrong, toxic players only cause a small subset of bad behavior. Most of it is caused by normal players having a bad day.

One toxic player will cause other players to be toxic back, and then toxic to other players. This behavior spreads. Previously, a nice and normal player becomes mean and disrespectful. This spreads through the community increasing the level of toxicity. This effects the game popularity as people leave and don't want to play any more.

The game developers should provide a well understood and streamlined loop that warns otherwise good players when they are approaching toxic behavior and isolate with bans if behavior turns toxic. These are probably nice and normal people, so the warn and ban cycle needs to go quick and without much drama.

ARCHITECTURE

IPAD WIREFRAMES

Main admin chat and event view.

Ban screen.

Ban screen moves up when typing.

IPHONE WIREFRAMES

Filters and Channels

Chats and Events

Banning Screen

Ban Message

CASE STUDY PDF
CONTACT ME